Urban Legends Reference Pages: Free 411

Urban Legends Reference Pages: Free 411: "Free 411

Claim: The phone number 1-800-FREE-411 offers free directory assistance service.

Status: True.

Origins: One of the many changes that has taken place in the telephone industry in the last few decades is that while phone companies once generally provided their local customers with
free directory assistance (via the 411 phone number), in most cases telephone customers are now charged a fee (typically $1.00 or more) for each directory assistance call. Despite the charges, U.S. consumers continue to avail themselves of the 411 directory assistance service, placing about 6 billion such calls per year. "