The new SubWay Sandwich Shoppe
We have been trying the new SubWay drive through down on 101. They make a very good sandwich at a reasonable price. Before this time though we have always gone in and had them make our sandwich which gives you a ton of choices from what bread, cheese, vegetables and dressing you would like on your sandwich. They truly do make it your way.
My story is not about the quality, quanity, service or price... All of which are pretty darn good. But (Don't you just hate that word but?), what we think needs attention is the drive up portion of their operation. This is a relatively new thing for Subways we have been to. The problem comes from when you try to relay all the choices you want to the waiter. That person has to write all them down or memorize them. Since you don't know what the choices are the wait person has to relay them via the speaker and then you sort them out and give them back where upon they repeat them back to you. By the time the mistakes are ironed out and you both have a working idea of what is requested you drive forward only to find after you have purchased a sandwich that something was forgotten.
I wouldn't fault myself or the waiter for this problem. The communication is just too lengthy and therefore lends itself to human error. The solution is up to the owner we suppose but here is our recomendation... Go if you want an excellent sandwich at a good price but "go in" because we think the drive up needs to improve a bit first.
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