Ron Thomas...
There have been about 10 problems with the emergency red light system over the past 3 years. We have been able to fix most of them and two were removed at the request of their owners. One because they were nervous about being able to always make it work during the setup process. The other because the residents were afraid that if it went off accidentally when they were not home the police would break down their door.
The other problems have been taken care of as far as we know of. This sometimes requires the reprogramming or even replacement of a component. We handle the calls on the problems as best we can at no charge as volunteers. This practice will continue for as long as we can do it. However, in the case of component replacement, there is a cost that we no longer can furnish for free. When we were installing large orders the company we were dealing with sold to us at wholesale prices on large lots. Now they still wholesale to us but due to smaller orders the savings are not as great.
If we have to replace a component part from now on you will have to pay for it. We just can’t afford to do it any longer for free.
If you do have a problem and call either Jim Rose or myself, Ron Thomas.. WE will address it as soon as we can but we are volunteers and do have commitments like everyone else so be patient.
One large problem is with the new folks moving into the neighborhood... They just do not understand the equipment. So if you speak to a new person with a light ask them to give us a call for a free walk through of the system.
Two problems exist that we can give you a temporary fix for.
- If the light comes on and won’t shut off and we can’t get there right away.. Put a large garbage sack over it. That will let your neighbors know there is no problem.
- Shirley Parsons had a malfunction over two or three days recently that caused her light to come on every so often. It also affected her neighbor across the street. We replace one component and reprogrammed both to new frequencies. BUT Shirley notes a bigger problem.... her light was on for hours and no one responded to it... Remember the light is only as good as our neighbors. We need to look after one another. Maybe we need to set up a system of drills?
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